LEGAL NOTICE – TERMS & CONDITIONS

ElizaHair

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Welcome to ElizaHair. By accessing or using our website (elizahair.com) you agree to the following Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. General Information

ElizaHair operates this website to provide information, services, and products related to human hair extensions and beauty accessories. By using this site, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

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Return & Refund Policy – ElizaHair

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At ElizaHair, we value product quality and customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. All Sales Are Final

Due to hygiene and safety reasons, ALL SALES ARE FINAL.
We do not accept returns, refunds, or exchanges once the order is shipped or the product has been opened, worn, installed, dyed, or altered in any way.

2. Return Eligibility (Exceptions Only)

Returns are only accepted if:

• You received the wrong item, or

• The product arrived damaged.

To qualify for a return:

• You must contact us within 48 hours of delivery.

• Provide your order number and photo/video evidence.

If approved, the item must be returned in:

• Original packaging

• Unused, unwashed, uninstalled condition

• With tags and hygiene seals untouched

Any product that shows signs of use will be rejected.

3. Wrong Item Received

If you received the incorrect product, we will:

• Replace it at no cost to you, OR

• Issue store credit if the item is out of stock.

You must notify us within 48 hours with clear photos or video.

4. Damaged or Defective Items

If your item arrives damaged, you must:

• Contact us within 48 hours

• Provide photo or video proof of the damage

Once verified, we will send a replacement.

Damage caused by mishandling, installation, or external factors is not eligible.

5. Non-Refundable Situations

We cannot offer returns or refunds for:

• Incorrect length, texture, or color chosen by the customer

• Change of mind or buyer’s remorse

• Packages lost due to incorrect address provided

• Carrier delays (USPS, UPS, FedEx, etc.)

• Products that have been opened, worn, installed, dyed, bleached, cut, or altered

• Clearance or sale items

6. Refunds (If Approved)

If a return is approved and the item is returned unused and sealed:

• Refunds may be issued to the original payment method
  OR

• A store credit may be offered

Refund processing time: 3–7 business days after inspection.

7. Shipping Costs

Customers are responsible for the cost of return shipping unless the mistake was ours.
Shipping fees are non-refundable.

8. Lost or Stolen Packages

Once a package is marked delivered, ElizaHair is not responsible.
Customers must contact the carrier to open a claim.

9. How to Start a Return Request

Email us at: [add your business email]
Include:

• Your name

• Order number

• Reason for return

• Photos or video

10. Contact Information

For questions about this policy, please contact:

Email: [add your business email]
Website: elizahair.com

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